Returns & Exchange

At buysential.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we make returning or exchanging items simple and hassle-free.

1. Return Policy

You can return items within 14 days of receiving your order.

Items must be unused, in original packaging, and in the same condition you received them.

Certain items may be non-returnable (e.g., personalized products or digital goods) — this will be clearly stated on the product page.

2. Exchange Policy

If you want to exchange an item, contact our customer support team.

We’ll guide you through the process and ship the replacement item as soon as we receive the original product.

3. How to Initiate a Return or Exchange

Contact us at support@bisentials.shop or via live chat.

Provide your order number and reason for return/exchange.

Follow the instructions we provide for shipping the item back.

4. Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days.

Refunds are issued to your original payment method.

You will receive a confirmation email once the refund is complete.

5. Shipping for Returns

Customers are generally responsible for the cost of return shipping unless the return is due to a damaged or incorrect item.

We recommend using a trackable shipping method to ensure your return reaches us safely.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately. We will arrange a replacement or full refund at no additional cost.